FAQ

Frequently Asked Questions

Effective Date: January 31, 2026

What is BreathingCuddle

BreathingCuddle is an online store offering comfort and wellness focused products designed to provide relaxation and reassurance. Our goal is to deliver high quality products that support everyday comfort.

Where do you ship

We ship worldwide. No matter where you are located, we strive to deliver your order quickly and safely.

How long does shipping take

Estimated delivery time is 5 to 9 business days depending on your location and local carrier operations. Processing time is typically 1 to 2 business days before shipment.

How can I track my order

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking updates to appear.

Can I cancel my order

Orders may be cancelled within 12 hours of placement. If your order has already been processed or shipped, cancellation is no longer possible. In that case, you may follow our Return and Refund Policy after receiving your item.

What is your return policy

You may request a return within 30 days of receiving your order, provided the item is unused and in its original condition. To initiate a return, please contact our support team with your order number.

When will I receive my refund

Once your returned item is received and approved, refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear on your statement depending on your bank or payment provider.

What if my item arrives damaged

If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include clear photos of the issue. We will review your case and provide a suitable resolution.

How can I contact customer support

You can reach our customer support team by email at info@breathingcuddle.com or by phone at +1 3075554827. Please include your order number for faster assistance.